Return & Refund Policy

Return, Refund & RTO Policy

Last updated: 23/08/2026

At Aureline, we carefully pack and verify orders before dispatch. Please read this policy before placing your order.

1. Damaged or Incorrect Product

If you receive:

  • A damaged product

  • A wrong product

  • A product that is materially different from what you ordered

please contact us within 48 hours of delivery.

For damaged or incorrect orders, Aureline will bear the applicable return/RTO shipping charges and, where appropriate, provide a replacement or refund.

Please provide clear photographs and, where available, an unboxing video to help us verify the issue.

2. Customer-Initiated Return or RTO

If the return or RTO occurs for reasons not caused by Aureline, the customer is responsible for the applicable RTO/return shipping charges.

This may include situations such as:

  • Customer refusing to accept the parcel

  • Incorrect or incomplete delivery address provided by the customer

  • Customer being unavailable to receive the order

  • Repeated delivery attempts being unsuccessful

  • Customer changing their mind after dispatch

  • Customer requesting a return for reasons other than a damaged or incorrect product

Any applicable RTO/return shipping charges may be deducted from the refundable amount, where applicable.

3. Cancellation Before Dispatch

Customers may request cancellation before the order is dispatched.

Please contact us as soon as possible with your order number.

Once an order has been dispatched, cancellation may no longer be possible.

4. Refunds

For eligible prepaid orders, once the returned product has been received and inspected, the applicable refund will be processed through the original payment method or another appropriate method.

For customer-initiated returns/RTOs, applicable return or RTO charges may be deducted from the refund.

The time taken for the refund to appear in your account may depend on your bank or payment provider.

5. Replacement

If you receive a damaged or incorrect product, Aureline may provide a replacement where the product is available.

If a replacement is unavailable, an eligible refund may be provided.

6. Return Conditions

Products must generally be:

  • Unused

  • In their original condition

  • Returned with original packaging where applicable

Products damaged after delivery through misuse, improper handling or exposure to chemicals may not qualify for a return or refund.

7. Unboxing Evidence

For damaged, incorrect or missing-item claims, customers are strongly encouraged to record a continuous unboxing video from the time the package is opened.

Photographs and videos may be requested during the verification process.