Return & Refund Policy

Return & Refund Policy

Last Updated: August 21, 2026

At AURE LINE, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, we're here to help.

1. Eligibility for Returns

You may request a return or replacement if:

  • You received a damaged or defective product.

  • You received a product different from what you ordered.

  • The product received is missing an item or component that was included in the order.

  • The product has another issue that qualifies for a return under our policy.

Return requests must be submitted within [7 days] of delivery.

For jewellery that is eligible for return, the product must be unused and returned in its original condition and packaging.

2. Non-Returnable Items

Returns may not be accepted for:

  • Jewellery that has been worn, used, damaged, or altered after delivery.

  • Products showing signs of misuse or improper care.

  • Products returned without their original packaging, where the packaging is required for the return.

  • Items returned after the applicable return period.

  • Products damaged after delivery due to improper handling or care.

3. Damaged or Incorrect Products

Please inspect your order when you receive it.

If your product arrives damaged, defective, or incorrect, contact us as soon as possible at:

Email: [your email address]
WhatsApp: [your WhatsApp number]

Please provide:

  • Order number

  • Name used for the order

  • Clear photographs of the product

  • Clear photographs of the packaging

  • A short description of the issue

We may request additional photographs or information to verify the issue.

4. Return Approval

All return requests are subject to verification and approval by AURE LINE.

Once your request is approved, we will provide instructions for returning the product.

Please do not send products back without receiving return instructions from us.

5. Refunds

Once the returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed to the original payment method, where possible.

The time taken for the refund to appear in your account may vary depending on your bank, payment provider, or payment method.

6. Replacement

Where appropriate, AURE LINE may offer a replacement instead of a refund, subject to product availability.

If the same product is unavailable, we may offer an alternative resolution.

7. Return Shipping

If the return is due to a product being damaged, defective, or incorrectly supplied by AURE LINE, we will provide appropriate instructions regarding return shipping.

For other return requests, return shipping costs may be the responsibility of the customer, where applicable.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests may not be accepted once an order has been processed or shipped.

For more information, please see our Cancellation Policy.

9. Contact Us

For return, replacement, or refund questions, please contact:

AURE LINE
Email: [your email address]
WhatsApp: [your WhatsApp number]

We will review your request and respond as soon as reasonably possible.

AURE LINE
ANTI-TARNISH • TIMELESS • ELEGANT