Shipping Policy

At Aureline, we carefully pack every order before handing it over to our delivery partner.

Order Processing

Orders are generally processed within 1–3 business days after successful payment.

Orders placed on Sundays or public holidays may be processed on the next business day.

During sales, promotions or periods of unusually high order volume, processing may take additional time.

Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days, depending on the delivery location and courier service.

Remote and certain locations may require additional delivery time.

Delivery estimates are not guaranteed and may be affected by courier delays, weather, public holidays or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

We may offer free shipping on selected orders or promotional periods.

Order Tracking

Once your order has been dispatched, tracking information may be provided to you through the contact details associated with your order.

You can use the tracking information to check the status of your shipment.

Incorrect Address

Customers are responsible for providing accurate delivery information during checkout.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply for reshipping.

Delivery Issues

If your package appears damaged, opened or tampered with when delivered, please contact us as soon as possible and provide photographs or videos of the package and product.